Herrschners Club—Questions and Answers

General Questions

Q: What does it mean to join a Herrschners Club?

A: Depending on the club that you join, you will receive a monthly or bi-monthly shipment that automatically gets sent to you. The puzzles or projects are a surprise, similar to other subscription boxes.

Q: What will I receive in my monthly club shipment?

A: Puzzle Club: Two 1,000-piece puzzles

A: Quick-to-Stitch Club: One seasonal crochet project

A: Plastic Canvas Village Club: One plastic canvas kit

Q: How much does each club cost?

A: Puzzle Club: First Month: $9.99. Each following month: $14.99

A: Quick-to-Stitch Club: First Month: 25% off regular price. Each following month: $24.99

A: Plastic Canvas Village Club: $19.99 per month

Q: Can I be in more than one Herrschners Club?

A: Absolutely. Please note that boxes will ship separately.

Q: When will my card be charged?

A: Credit and debit cards will be charged when the box ships. We cannot accept Paypal as a form of payment on Clubs.

Q: When will my package ship?

A: Quick-to-Stitch Club: First Thursday of the month

A: Plastic Canvas Village Club: Second Thursday of the month (every other month)

A: Puzzle Club: Third Thursday of the month

Q: Can I use a discount code on a Herrschners Club?

A: The only discount that can be applied is the SmartSavings Club discount. No other discounts may be applied (including shipping).

Q: How much is shipping for each Herrschners Club?

A: Each month the subscription box ships, a $4.99 shipping fee will be charged in addition to the club price for orders shipped to the continental US. Orders shipping to Canada, Hawaii, Puerto Rico, and Alaska will also include the normal surcharge.

Q: Can I restart my Herrschners Club membership after I’ve cancelled?

A: Yes, we can restart your subscription with the next month’s shipment, please call the Herrschners Customer Service team at 1-800-441-0838.

Q: How do I cancel my membership to one of Herrschners Clubs?

A: If you wish to cancel your subscription to one of the Herrschners Clubs, please call the Herrschners Customer Service team at 1-800-441-0838. Please note once a box has shipped, it cannot be cancelled, and you will be charged for that month.

Q: Can I return my shipment from one of the Herrschers Clubs?

A: Yes. If you are dissatisfied in any way with your item, you may feel free to return unused merchandise (in unused condition and in its original packaging) for a refund for that shipment. Every order arrives with an itemized invoice and contains complete return instructions. Returning a shipment does not cancel your membership to the club, and you will receive the next month’s shipment. The refund does not include shipping fees. For more information on returns, please visit https://www.herrschners.com/returns-exchanges/

Puzzle Club Questions

Q: Why is one of the puzzles that I received in the Puzzle Club now on the website to be purchased?

A: Puzzle Club members get early access. Two months after Puzzle Club puzzles are released to Puzzle Club Members, they will go on the website.

Q: I already have one of the puzzles that I received. Can I exchange it?

A: If you get a puzzle that you already have, we will send you another. Please call customer service at 1-800-441-0838, and they will send you a different puzzle of the same piece count.

Q: What kind of puzzles will I receive?

A: Each month you will receive two 1,000-piece puzzles. Themes and design will vary each month.

Quick-to-Stitch Club Questions 

Q: Are the projects knit or crochet?

A: All patterns are exclusively crochet.

Q: Can I buy just the pattern for one of the projects in the Quick-to-Stitch Club?

A: Patterns are exclusively sold with the kit only.

Q: What kinds of projects will I receive?

A: The club consists of a variety of projects, ranging from fashion accessories to home accessories to baby blankets.

Q: What skill levels are the projects?

A: Skill levels range from easy to intermediate.

Q: Are there any supplies I will need in addition to what is included in the kit?

A: Yes. You will need a crochet hook and yarn needle. Some projects may require stitch holders.

Q: If I have a problem with a pattern, who do I contact for help?

A: Feel free to call our Customer Contact Center for pattern assistance at 1-800-713-1239.

Q: What kind of yarns will I receive in my Club?

A: All yarns are exclusive to Herrschners and will range from fine weight yarn to worsted weight yarn. Yarns will be either cotton or acrylic. 

Plastic Canvas Village Club Questions 

Q: What is the Plastic Canvas Village Club?

A: The 2022 Village Club series theme is classic Main Street. Every other month you will receive a complete kit to create a stunning collector-size building.

Q: How is this kit different than your other plastic canvas village kits?

A: The Village Club series buildings are larger than our other village kits, allowing for more detail. The Village Club kits are also only available through the club subscription.

Q: How often will I receive a club shipment?

A: The Village Club will ship every other month. There will be six shipments, creating six village pieces.

Q: What is in each Village Club plastic canvas kit?

A: Each kit creates an iconic building on Main Street, USA. Kits include 7-mesh plastic canvas, acrylic yarn, embellishments, needle, and full-color instructions.

Q: What if I subscribe in March? Which club shipment will I receive?

A: You can join the Village Club in any month. The Village Club is a series, and new members will receive the first building in the series. The following months, kits will come in numerical order.

Q: What if I run out of yarn or plastic canvas?

A: We have included everything you need for the project. However, if you would like to purchase additional materials, you can do so at www.herrschners.com.

Join a Herrschers Club!